Clear expectations before a project starts.
Vixel projects are structured to feel premium, organized, and commercially ready from first brief to final delivery. The standards below reflect the same contract rules clients are asked to approve before work begins.
What clients should have ready
Approved copy, logos, photos, sizing, and any required brand direction should be supplied before production starts so timelines stay accurate.
What happens on larger projects
Larger projects are scheduled by agreed milestones. Final timelines are confirmed only after the full scope, content needs, and dependencies are reviewed.
How urgent work is handled
Rush service is optional, never assumed, and accepted only when production capacity allows the requested turnaround without compromising quality.
Brief & qualification
The brief establishes scope, content readiness, and whether the project fits a standard or rush timeline.
Quote & deposit
Once pricing is confirmed, payment terms determine whether the project begins on full payment or mobilization deposit.
Production
Work begins after payment clears and all core content needed for production has been received.
Delivery
Final files, invoices, and tracking remain structured so clients always know what was approved, billed, and delivered.